Frequently Asked Questions
Everything you need to know about bringing our unique home pieces into your space.
What is the typical delivery timeframe for furniture?
Most furniture items are dispatched within 3-5 business days. Delivery times vary by location, but generally take 7-14 business days for large pieces requiring specialized freight handling.
Do you offer international shipping?
Currently, we ship our curated collection within the mainland United States. For international inquiries regarding smaller decor items, please contact our concierge team for a custom shipping quote.
What is your return policy for home decor?
We offer a 30-day return window for most decor items in their original packaging. Please note that large furniture pieces and 'One-of-a-Kind' vintage items are subject to a 15% restocking fee.
Are your products ethically sourced?
Sustainability and ethics are at our core. We partner directly with global artisans and small-scale manufacturers who prioritize traditional craftsmanship and fair labor practices.
How can I track my order?
Once your order departs our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's portal for real-time updates.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, take photos of the item and packaging, and contact our support team within 48 hours to initiate a replacement or claim.